team will provide both on-site and remote support with various degree of responsiveness according to your requirements. Our support is divided into two categories: maintenance agreement and ad-hoc services.

Maintenance Agreements

Maintenance agreements allow to carry the hours from one month to another, but hours cannot be carried over on agreement year to another. Although surcharges are applicable for priority calls, team will waive surcharges if resources available immediately; to avoid future disagreements in this matter management will handle emergency calls personally and will let you know whether surcharges will be applied before dispatching a technician.

Ad-hoc Support Services